Job Description

Job Description

Job Description

Essential Job Functions:

• Leads daily Service Department activities
• Supervises shop personnel providing support with technical installations
• Trains employees on new products and safety procedures
• Monitors and reviews work schedules, technician productivity and labor control reports
• Tracks monthly departmental results
• Assures productivity standards are met
• Provides "cradle to grave" customer service
• May answer phones and provide assistance
• Maintains a safe work area for customers and coworkers
• Performs other miscellaneous duties as assigned
• May cross train to perform other duties

Essential Job Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to handle multiple tasks
• Ability to plan and prepare work schedules for optimum coverage
• Ability to communicate in a professional and tactful manner
• Ability to prioritize work assignments
• Ability to provide accurate and helpful information to customer
• Ability to analyze and write reports
• Ability to handle problems and facilitate successful outcomes
• Willingness to accept additional tasks, duties and/or direction from management
• Some supervisory experience preferred
• Basic math skills
• Comprehensive knowledge of product installation activities
• Working knowledge of the activities, methods, procedures and policies of a Service Department environment
• General knowledge of products, installation schedules, product prices and current sale items
• Forklift experience/certification preferred or ability to be certified required
• Valid Driver's License Required
• Must be willing and able to work every other Saturday

Education and/or Experience

Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience.  Must have experience with Recreational Vehicles.

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.  Salary plus Commission

Benefits

Benefits include medical and dental insurance, 401K retirement savings plan, vacation time, holidays, company paid continuing education and training.  Our company maintains a strong policy of equal employment opportunity for all associates.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

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