The NOC Engineer watches the signals that prevent client disruption: monitoring alerts, firewall health, backup jobs, patch status, endpoint issues, and network performance across managed environments. Responsibilities Monitor client networks, servers, endpoints, backup jobs, and alert queues for actionable events. Troubleshoot SonicWall, Fortinet, Ubiquiti, switching, wireless, VPN, and ISP-related issues. Validate backups, DR alerts, patch health, and monitoring coverage against Velocity standards. Create clear escalations for systems engineers, vendors, and client stakeholders. Contribute to runbooks, alert tuning, and standards alignment after recurring incidents. Must-have qualifications Experience with network monitoring, alert triage, and ticket queues. Working knowledge of firewalls, switches, wireless, VPN, DNS, DHCP, and endpoint/server monitoring. Comfort interpreting backup, patch, and endpoint alerts. Strong written escalation notes and incident timelines. #J-18808-Ljbffr
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